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Customer Service Profile

Securing top-tier customer service for your organization.

Maximize your customer service efficiency by selecting, onboarding, and developing the right talent using the Customer Service Profile™ (CSP) employee assessment.
Designed for businesses that prioritize excellent customer interactions, this customer service assessment helps you hire candidates with the essential traits and skills needed to exceed your customer expectations.
Request CSP info

▶️ 8 minutes

Your customer representatives are the face and the voice of your company – they represent your company to customers, clients, and others in your community and broader business network.

The impression they leave will shape perceptions and influence relationships, making their role pivotal in driving your company’s success.

Don’t let a negative customer service experience harm your organization:

Use Customer Service Profile (CSP) to screen and train customer service talent.

CSP uses industry-specific customer service perspectives to ensure that your organization selects, onboards, and manages best-in-class customer service employees that are aligned to YOUR company culture.

How Does Customer Service Profile Work?

Experience CSP for FREE

Define your gold standard

Work with a Customer Service Profile (CSP) expert to create a performance model tailored to your organization's specific customer service needs.

Candidate Assessment

Candidates complete the Customer Service Profile assessment online, and their results are instantly processed, providing actionable insights into the degree of job fit of the candidate.

Actionable Reports

Use the detailed reports to guide your interview process and make informed hiring and onboarding decisions.

Why assess customer service candidates?

Hiring the wrong person for a customer-facing role can be very expensive.

It includes the cost of the hiring process, cost of onboarding, impact on productivity, lost revenue , and potentially irreparable cost to the company’s reputation.

boxes linked with people on them and a hand bringing in another box
two people sitting together with an agenda and a resume on the table
The CSP employee assessment offers an unbiased insight into the innate traits and values of your customer service candidates. It’s a great tool to enhance your choices in hiring, promotions, and overall decision-making. Providing managers with these insights improves interviewing, amps up effectiveness and boosts employee performance.

Spotlight on Culture: Customer Service Perspective

How does Customer Service Perspective work?

  • A collection of 50 statements are given to key personnel to gauge the organization's service standards.
  • Candidates receive the same 50 statements and indicate their agreement or disagreement.
  • The reports pinpoint any disparities between candidate's and the organization's perspective on customer service.
meeting with seven people pointing/looking at a laptop

How to use the report?

image mockup of a CSP raport

Aside aiding in selection, the Company Service Perspective also helps train employees to match the organization’s customer service standards.

The report lets the company see how well customer service perspectives are aligned at individual, team, and company levels.

See CSP Sample Report

Industry Specific Perspectives on serving customers

CSP – General

This solution is targeted toward any position that has a focus on customer service.

Request CSP info

Some examples of positions where the CSP-General would be helpful are: 

  • Account Managers
  • Account Coordinatours
  • Administrative Assistants
  • Flight Attendants
  • Call Center Customer Representatives
  • Managers
  • Client Relations Associates
  • Custodias
  • Dispatches
  • Front Desk Associates
  • Rental Representatives
  • Help Desk Support Representatives
  • etc.
CSP – Financial Services

This solution is targeted toward: 

  • Financial Services Representatives
  • Tellers
  • Customer Service Reprentatives
  • Loan Officers
  • Branch Managers
  • Customer Enrollment Specialists
  • etc.

in a financial services environment.

See Financial Services CSP Sample Report

CSP – Retail

This solution is targeted toward 

  • Sales Associates
  • Cashiers
  • Counter Clerks
  • Order Fillers
  • Product Demonstrators
  • Stockers
  • Managers
  • etc.

in a retail environment.

See Retail CSP Sample Report

CSP – Hospitality

This solution is targeted toward 

  • Account Representatives
  • Bellmen
  • Concierge Representatives
  • Servers
  • Contact Center Help Desk Representatives
  • Guest Service Representatives
  • Hostesses
  • Valet Attendants
  • Managers

in a hospitality environment.

See Hospitality CSP Sample Report
CSP – Health Care

This solution is targeted toward 

  • Health Care Coordinators
  • Managers
  • Benefit Coordinators
  • CNAs
  • Nurses
  • Call Center Representatives
  • Loan Officers
  • Medical Receptionists
  • etc.

in a health care environment.

See Healthcare CSP Sample Report

How do clients use CSP?

Clients use Customer Service Profile to:

  • start a conversation about organizational customer service culture
  • define, design and implement optimal customer service culture
  • select the right candidates who fit the job and company’s customer service culture
  • help develop training plans for customer service
  • align and train existing employees with current customer service culture
  • aids supervisors in adapting methods for working with a specific employee
Discover if CSP aligns with your goals

What does CSP measure?

CSP measures the following:

  • Employee or Candidate’s Customer Service Perspective
  • Individual’s Behavioral Characteristics (Conformity, Empathy, Flexibility, Focus, Tact, Trust)
  • Individual’s Proficiencies (vocabulary and numeric)
See sample report
image mockup of a CSP raport

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Request Free Demo Now
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